Consider acquiring a regular "How can I reset my password?" ticket. As an alternative to typing out a reply, our system whips up an correct respond to using your Awareness Base. A neat way to manage the standard suspects!
Automation/macros engine - Set up difficult workflows working with our easy "if this - do this" engine. Here's an case in point cause-action: "In case the ticket will become overdue mail an HTTP-ask for to an external URL"
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Stories with an option to export to Excel and CSV: resolution time, time of working day distribution, reaction velocity, Kanban view and a number of other. And in many cases a custom report builder. Track a variety of customer guidance metrics, evaluate your agents performance etcetera.
In case you are logged out as a consequence of inactivity, the Harmony Portal login web site is shown by using a URL that identifies The placement you had been last accessing. After you log in once again from that display screen, you may be returned to the same monitor and Firm you were being accessing if you had been logged out.
Guidance If you need any clarification, Be happy to Speak to our support crew. Here are the choices:
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Jitterbit empowers companies to improve their connectivity and scalability by way of a one integration and workflow automation platform. Our mission is to turn complexity into simplicity so your total organization can operate speedier, far more proficiently, and maybe merely a bit happier.
You receive the serial quantity seconds right after processing the buy. Hold it to acquire upcoming updates. In case you ever eliminate it - no worries, we are going to deliver a reminder.
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E-mail integration - right away turns email messages into assist desk tickets, and sends out automatic e mail notifications to each people and assistance engineers.
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In this way, the web site icon will probably be additional to your own home monitor. You can use it to open the System right away.