Categorizing and Tagging tickets - assign tickets to distinct classes and assign default agents to categories.
Immediately after making any updates on this page, you have to click on the Help you save button in order for the variations being saved.
"Corporations" - Assign customers to "providers" and "departments", create company "professionals" and keep track of ticket history from specific companies.
To switch the Lively Group inside the Harmony Portal, click the Corporation dropdown and choose Yet another organization:
On preserving The brand new password, you continue to be logged in only in The existing browser application or browser mode (if using A personal browser method such as Google Chrome's incognito manner).
Once you are within a Harmony application, the Harmony application brand and name show up close to the Jitterbit symbol and clicking the Harmony application brand returns you on the landing web site with the respective Harmony app:
Full list of characteristics Watch the end-person guide plus the installation docs for admins Helpdesk functions
Go towards your helpdesk account URL - like companyABC.jitbit.com - and login from there. In the event you've visited your helpdesk on this machine right before, basically check out our Site homepage and you'll see a "login" button at the highest. If you do not know your helpdesk URL, remember to request your administrator.
All vital details shared with JITABET, whether it is particular specifics, transaction documents, or bank quantities, is shielded beneath stringent confidentiality. This makes certain no 3rd party accessibility and features users the utmost in personal protection.
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You may optionally build the login web page to mechanically redirect customers towards your SAML/SSO supplier whenever they sign up and becoming redirected back again into the helpdesk app. Find far more information about login/SSO in this article
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